FAQ

FAQ

Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.

GENERAL QUESTIONS ORDER QUESTIONS

GENERAL QUESTIONS

  1. Where are you located?
    • 214 W. Michigan Ave, Ypsilanti, MI 48197
  2. Where do I park?
    • Parking is available in front & back of the store.
  3. What are your hours?
    • Monday - Saturday, 11:00 AM - 7:00 PM
  4. How do I contact you?

 

ORDER QUESTIONS

  1. If I find a book on your site, does that mean it's currently in stock at your store?
    • If availability shows "On Our Shelves Now", we most likely have it, unless it is reserved by another customer.
    • If availability shows "Usually Ships in 1-5 Days", the title is available from our warehouse for shipping to us in 1- 5 days.
    • If availability shows "Backordered", the title is not available currently at the warehouse, but they are expecting more copies to be delivered. 
    • If availability shows "Special Order - Subject to Availability" means it is probably out of print and not available to us at an affordable price.
    • IF YOUR ORDER IS TIME SENSITIVE, please call us to check availability and shipping/delivery times.
  2. I received a confirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
    • No. This just means that we've received your order, you will be contacted when your order has shipped or is ready to be picked up.
  3. When will I get my book(s)?
    • For books we have in the store, you are welcome to pick them in the store or curbside, or we will ship them the same day as your order. In this case, you should receive your order in 2 - 5 days delivery time depends, depending on the delivery method you choose.
  4. What if I need to return something?
    • Please review our return policies and contact us with any further questions.
  5. What forms of payment do you accept?
    •  We accept credit cards (Visa, MasterCard, Discover and American Express) and if you're picking up in store, you may pay with cash.
  6. How can I check the status of my order?
    • Log in, select 'My Account' and Orders' a list of all orders and their current status is provided. Additionally, you may email us at info@blackstonebookstore.com or call us at 734-961-7376 with any questions about your order.
      • Post Checkout - Orders that have completed the checkout process and waiting to be processed - Pending, Processing. 
      • Payment Received - Orders for which the funds have been collected, but the order itself has not been completed.
      • Completed - Orders that have been processed (placed, shipped, ready to be picked up and payment collected) completely - Completed by Warehouse and Completed.